Question 1

How do I place an order?

Accepted Answer

Add items to your cart and proceed to checkout. We accept major credit and debit cards. Orders are confirmed by email.

Question 2

Can I change or cancel my order?

Accepted Answer

Orders can be changed or cancelled within 1 hour of placement. After that, contact us and we'll do our best.

Question 3

Do you offer gift wrapping?

Accepted Answer

No. The objects are the gift.

Question 4

How long does shipping take?

Accepted Answer

Most objects ship within 3–5 business days. Larger items (tables, shelving) ship in 5–7 days. Estimated arrival is shown at checkout.

Question 5

Do you ship internationally?

Accepted Answer

We currently ship only within Mexico. International shipping is not available at this time.

Question 6

How are large items shipped?

Accepted Answer

Items over 20 lbs ship via freight. You'll receive a tracking number and delivery window by email.

Question 7

What's your return policy?

Accepted Answer

Returns accepted within 30 days of delivery. Item must be unused and in original packaging. No questions asked.

Question 8

Who pays for return shipping?

Accepted Answer

You do, unless the item arrived damaged or incorrect.

Question 9

When do I get my refund?

Accepted Answer

Within 5 business days of us receiving the return.

Question 10

How do I become a DINDIE designer?

Accepted Answer

Apply on the About page. We review quarterly. We're selective — most applicants are declined.

Question 11

What does DINDIE take?

Accepted Answer

A 20% commission on each sale. The designer keeps 80%.

Question 12

Who handles customer service?

Accepted Answer

DINDIE handles support, payments, and disputes. Designers handle production and shipping.

FAQ